一、 活動重點及目的(Key Points and Objectives of theActivity )：

         透過情境演練，由學員分別扮演顧客與飯店櫃檯人員，模擬各種實際情境，以提升英文表達與口說能力。

         Through role-playing activities, participants take turns acting as customers and hotel front desk staff, simulating various real-life scenarios to enhance their English communication and speaking skills.

二、 活動特色及執行情形(Features of the Activity and Implementation Details)：

         設計多元情境，如入住登記、客訴處理、訂房確認及旅遊諮詢等，培養學員在不同場合下的應對與溝通技巧。

         Design diverse scenarios, such as check-in registration, complaint handling, reservation confirmation, and travel consultation to help participants develop effective communication and problem-solving skills in various situations.

  三、 描述性回饋(Descriptive Feedback)：

       1.    老師非常優秀很認真。 The teacher is excellent and very dedicated.

       2.     練習客人和服務生之間的對話很有幫助，這是課堂上很酷又有趣的部分，我真的很喜歡。It's useful to practice the conversation as a customer and waiter, it's cool and funny part in the class, l really love it.

       3.     漸漸的已拾起英文的熱誠, 我希望我能更有勇氣面對英文,謝謝老師的教導 Little by little, I’ve regained my passion for English. I hope I can have more courage to face the language. Thank you for your guidance, teacher.

       4.    唱歌給其他同學聽，很有趣！ Sing the song to other students, it's interesting!

四、 活動花絮(Highlights)：

活動進行 Activity in Progress

活動進行 Activity in Progress

活動進行 Activity in Progress

活動進行 Activity in Progress